FAQ

As an ambitious start-up, we are committed to actively shaping the future of our world. We achieve this by designing and offering stylish and elegant clothing upon request. Each product sale supports a carefully selected local organization. For more detailed information about the organizations we support, we warmly invite you to visit the "Supported Organizations" section on our website. You can also find our sustainability strategy on our website.

"Do not let Mother Nature become a 'once upon a time.'"

Two words are derived from this play on words that are very close to our hearts: Twelve and Helvetia. We have been around since 2012 and we were born and raised in Helvetia (also Switzerland).

Our logo embodies the deep connection and unity with nature and the Earth. The triangle symbolizes three strong arms supporting each other to create a protected space of unity and stability. This shape represents the power of community, where each individual is important and together they achieve something greater.

The tree trunk at the center of the logo represents the backbone of our mission. It signifies growth, steadfastness, and the deep roots that connect us to the Earth. The tree is a symbol of life and continuity, emerging from the combined strength of community and nature. The arms and the tree trunk work in harmony—they represent the strength that arises when people come together to make a sustainable impact on our planet.

This logo is more than just an image; it is a metaphor for the power of nature and human connection. It reminds us that we are strong together and through our united efforts, we can bring about positive changes for the Earth and the community.

Our commitment goes beyond supporting a single organization, as we believe: "Together we are stronger and can make greater changes." By supporting a range of organizations, we contribute to addressing a broad spectrum of challenges facing our world today—from the greenhouse effect and wildlife and land conservation to reducing plastic in our oceans.

When you buy a Twelvetia product, part of the sales price automatically goes to the organization we have selected. Depending on which country your product represents, the donation will also go directly to that country.

If you wish to exercise your right of withdrawal, you can return the goods to Twelvetia within 30 days. In line with our sustainability strategy, we ask that return shipping costs be covered by the customer to help minimize return rates. The return address is located in Switzerland. For detailed instructions on how to return your items, please contact us via the contact form or directly at info@twelvetia.ch.

Underwear and swimwear cannot be returned due to hygiene reasons. Additionally, items purchased during promotional events are excluded from the return policy.

Shipping times vary depending on the country of origin for the order. Since we produce items only upon request, shipping generally takes a bit longer. On average, shipping takes 7-10 business days from the receipt of the order.

Online shopping is ubiquitous today and enjoys great popularity. However, current statistics reveal that consumers often order more than they ultimately keep, leading to a return rate of 50%. To counteract this trend and promote sustainability, Twelvetia requires customers to cover the cost of returns. This measure aims to raise awareness about the issues of overproduction and excessive ordering.

To assist our customers in choosing the right size, we provide detailed size charts and model comparisons for each of our products. Should you have any questions, our customer service team is available via the contact form. Through these initiatives, we aim to reduce the number of returns while helping our customers select the right product, contributing together to sustainability.

Our milestone concept at Twelvetia is an integral part of our mission to support both the local community and our customers. Through the sale of our products, a portion of the proceeds directly benefits nation-related local organizations, supporting their crucial work.

At the same time, we allocate part of our revenue internally to drive innovative projects. This includes developing new designs, offering workshops and seminars with our customers, and providing discounts and free shipping to create an engaging shopping experience.

Our milestone concept is not just a business strategy but also a reflection of our commitment to sustainability and customer loyalty. Every purchase not only supports local communities but also enables us to continuously grow and enhance our offerings to better meet our customers' needs.